Privacy Policy

This Privacy Policy explains how Skin Renewals ("we", "us", "our") collects, uses, and protects your personal information when you visit our website 

(https://skinrenewalclinic.co.uk), book an appointment, or use our services. We are committed to handling your personal information in accordance with data protection legislation including the Data Protection Act 2018.

Who we are

Skin Renewals is a skin clinic located at 10 Brian Cadman Gardens, Colchester CO3 9FJ. We are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us at 07717794096, or by email at carla@skinrenewalclinic.co.uk.

What information we collect

When you book an appointment or use our services, we collect:

• Your name (first and last)
• Email address
• Mobile or telephone number
• Postal address
• Date of birth
• Gender
• Payment information, including deposit and treatment payments

We collect your date of birth to confirm you are eligible for certain treatments and for our records, and gender where it is relevant to the treatment or service you are booking.

Health and treatment information

As a skin clinic, we may also collect information relating to your health, skin, and treatment history. This can include details you share during consultations, treatment records, consent forms, and any before-and-after images taken as part of your treatment. We only collect it where necessary to provide your treatment safely, we store it securely, and we do not share it with third parties except where required to deliver your care or by law. 

How we use your information

We use your personal information to:

• Provide and manage the treatments and services you book with us
• Take and process payments and deposits
• Contact you about your appointments
• Send you our email updates, where you have agreed to receive them
• Keep accurate records and meet our legal and regulatory obligations

Email updates

If you have opted in, we send occasional email updates about our services and offers. You can unsubscribe at any time using the link in any email we send, or by contacting us directly. We will never sell your information.

How we collect and store your data

Our website is hosted by GoDaddy. 

Our booking system, client records, and payments are managed through Ovatu, our booking and scheduling provider. When you book an appointment or make a payment, your information is processed and stored through Ovatu's systems. Ovatu may process some data outside the UK; you can read how Ovatu handles data in their privacy policy at https://ovatu.com/policy/privacy.

We retain your personal information only for as long as necessary to provide your treatments, meet our legal and insurance obligations, and maintain accurate records. 

Who we share your data with

We do not sell your personal information or share it publicly. We share data only with:

• Ovatu, for booking, scheduling, client records, and payment processing
• GoDaddy, as our website host
• Other parties where we are required to by law

Cookies

Our website uses cookies, which are small text files stored on your device. Some are necessary for the site to function, and others help us understand how the site is used. You can accept or decline non-essential cookies using the cookie banner when you visit, and you can manage cookies through your browser settings at any time. 

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you and request a copy
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete your information, where we are not required to keep it
• Withdraw your consent to marketing at any time
• Ask us to restrict how we use your information
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data

To exercise any of these rights, contact us at carla@skinrenewalclinic.co.uk.

Links to other websites

Our website may link to external sites we do not control. We are not responsible for the privacy practices or content of those sites, so we encourage you to read their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our operations. Any changes will be posted on this page with a revised date below.

This policy is effective as of Monday 15th June, 2026.

If you wish to cancel your appointment, please do this 24 hours before your treatment. This can be done through our customer portal (link is in our footer) or by contacting us directly.